In a world where it is difficult to go five minutes without a computer or phone, it is hard for many generations to imagine how seniors live without being connected.
How does banking get done?
Where do you read the news?
How do you know what there is to do in town?
Most important, how do you stay in touch with friends?
Believe it or not, it is possible to survive without a computer or phone. However, anyone will tell you that although it is nice not to be glued to your device, it is often very inconvenient or frustrating not knowing how to use technology for everyday things.
Our company has worked closely with baby boomers and seniors to discover some of their biggest challenges in the digital world.
Below is a list of the main challenges baby boomers & seniors face with technology. For the next 5 weekly columns, we will talk about each one in detail.
Let’s take a look:
Too many choices
When it comes to hardware, there are so many options on the market today. What is better for you: a tablet or a laptop or desktop? Touchscreen or Regular screen? Android or iPad? The choices seem endless and unless you know the pros and cons to each option, it is stressful when trying to decide what will work best for your needs.
Scared to break it!
Because seniors didn’t grow up with technology, learning how to use a computer or smartphone has a steep learning curve. Seniors often don’t receive proper training so they are afraid that pressing a wrong button could ‘break’ the computer. When not comfortable with what you are seeing on the screen and what each button or link will do, it is only normal to feel afraid that you might do something ‘wrong’.
Afraid someone will have access to private information
When it comes to sharing personal information on a computer, those who did not grow up with technology obviously are concerned about the security of entering their very private information online. To make matters worse, when hearing about the countless online scams, it is difficult to feel confident when submitting information that could compromise your identify if exposed to the wrong person.
I can’t remember all my passwords
It seems like you need a password for everything these days. And since it isn’t recommended to have the same password for everything, different logins have different password requirements or they expire, it isn’t easy to just create the same password for everything. Half the battle of logging in is just remembering your username and password!
Oftentimes a friend or relative sets up an email account for the baby boomer or senior. And when the person’s home network gets set up, the network provider will often help set up another email address. Seniors struggle with multiple email accounts on multiple devices. It is extremely difficult to manage if you don’t understand exactly how email works.
If you are a baby boomer or senior, we would love to hear about your biggest technology challenges. What frustrates you? What confuses you? What problem do you wish technology could solve for you? Feel free to comment or email us at firstname.lastname@example.org!
Check back next week for solutions to the top 5 technology challenges for baby boomers & seniors.
Stay safe out there.